Kindly note that our garments are made-to-order and are therefore not pre-fabricated. For this reason, the cancellation rule stated in the cancellation policy under section "right for revocation" does not apply as per provision § 312g Abs. 2 Satz 1 BGB. However, we offer cancellation period of up to 24 hours after placing an order. After that, cancellation is no longer possible as we would have initiated the production processes.
While we are unable to offer refunds post delivery, we are happy to offer you a voucher should your purchase not meet your expectations.
For items to be eligible for vouchers, they must be sent back within 14 days of receiving items to the address stated above. Items mailed back in exchange for vouchers must be unworn, undamaged, and in their original packaging. MEFIRE reserves the right to refuse voucher provision where the product returned is not in its original condition. The customer is responsible for all shipping charges.